Resident Resources

Looking to Rent?

Whether you’re a new prospective tenant looking for your new home or a current tenant looking for information about your rental, SynerCapital is here to serve! At Synercapital our commitment to you is to provide the best possible rental experience because we truly care about our tenants. We take pride in providing you with the highest quality residences and services and we guarantee the highest standards of security, cleanliness, and maintenance.

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Tenant Move-In

Moving is a hectic time with packing, shutting off services at your previous home and arranging the move and services for your new home. Some people allow an overlap period to move from one residence to the next. Paying two rents may be costly, but the tenants have more time to move and set up in their new place. Planning is vital if you schedule your move at a busy time, note that moving companies, rental vans and related services, such as phone and cable hook-ups, take reservations months in advance. As you set up services at a new residence, remember to arrange for the disconnection of services at your current home so you are not liable for long-distance calls or utility usage after you have left.

Here are some tips to ensure your move-in goes as smoothly as possible!

  • Pack one essential box with everything you need for your first night in your new place. Fill a cleaning supplies box, as scrubbing your old home is likely the last thing you'll do before you turn in your keys.
  • Confirm plans for pets or children.
  • Confirm the installation date of new utilities, such as Internet, gas, and electricity.
  • Confirm the moving day's details with your company or helpers.
  • Withdraw any cash you'll need for moving day, such as money for the movers and cash for ordering food.
  • Clean the apartment to the required specifications.
Be sure to switch the utilities and other services in your name before the move-in date. Your utility start date should be the exact date of your tenancy start date.

Move In inspection

The purpose of the move-in inspection is to review the rental unit's condition and to document any necessary repairs to address. Each tenant must schedule and participate in the apartment walk-through with your landlord, and skipping this step forfeits your ability to argue with your landlord's security-deposit decisions.

Insurance

Tenants should obtain home insurance. The landlord is not liable for any losses due to fire, water damage, theft or other causes. Tenants are also responsible for any damages to the apartment due to the tenant's negligence. (ie. Damage to flooring due to tenant overflowing their bathtub)

Tenant Move-Out

Moving day, or days, has two steps. First, tie up loose ends at your old place and settle into the new one. Here are some tips to ensure your move-out goes as smoothly as possible!

  • Finish packing and check every nook and cranny to be sure you didn't leave something behind.
  • Take out the trash and complete any other last-minute cleaning tasks.
  • Confirm payment method with your movers– when it comes to your friends that might mean ordering a pizza and pulling out a pitcher of cold drinks.
  • Keep pets and kids away from the action. Having a family member watch them is the safest option.
  • Pick up your moving truck (if you're moving) and inspect the vehicle. If you're using your car, ensure it's in good condition. You don't want to deal with car troubles on a moving day.
  • Turn off all the lights and put your keys in the designated spot. That could be on a counter or in your landlord's hands.

Services Disconnection

Be sure to notify utility and service providers of your tenancy termination date. Please note that you are responsible for your utilities until the end of your tenancy (even if your move-out day is earlier than that). Please ensure to provide a forwarding address to receive your final bill.

Frequently Asked Questions

The following is a list of the most frequently asked questions from residents. Don't hesitate to contact your local site or head office if you have any questions.
If you have a customer service or maintenance request, you may submit your request online or email info@synercapital.ca or call 613-860-3500.
If you have an after-hours emergency maintenance issue (leaks, flood, no heat/water/electricity), please call 613-860-3500 and follow the after-hours instructions for immediate assistance.

A: Don’t hesitate to contact the individual property directly. The leasing agent will schedule a time for you to view an apartment. Contact information is available on the particular property listings, or you can email us (link to info@synercapital.ca) and indicate which apartment(s) you are interested in seeing and your availability.
The Application for Tenancy form may be filled out online (link to application) or downloaded here (PDF link). The application can also be faxed to you by request or picked up at the Synercapital Office. Once you have completed your application, please submit it online, by email, fax, or by dropping it off at the office. Once you have submitted your rental application, you will be required to submit the following: 
  • Last month of rent, paid as a deposit 
  • Two pieces of photo identification
  • Proof of income
  • A guarantor may be required
If Synercapital does not approve your application, you are entitled to a full refund. Synercapital reserves the right to process the application for up to 7 days. If you withdraw your application for any reason during this time, the entire deposit is forfeited.
All lease agreements are 12 months unless an alternative arrangement has been agreed upon while signing the lease.
Synercapital must receive a written notice within 60 days of termination from the tenant(s). The termination date must be the last day of their rental period or lease. Sixty days’ notice to vacate does not apply during a lease. For example, if a monthly tenancy begins on the first day of each month and the tenant gives Synercapital notice on June 15, the termination date would be August 31.
You are required by law to notify Synercapital a minimum of 60 days before the expiration of your lease that you will be vacating the apartment. Written notice to terminate a lease must be submitted to your leasing admin. It can be sent by email, fax, or mail to your area site office and must include the following:
  • Name/signature of all lessees (excluding guarantors)
  • Address for termination, including building and unit number
  • Date you wish to terminate
Approximately four weeks before the termination of your lease, Synercapital will mail you an official move-out letter which will include detailed instructions on your responsibilities. You will be required to clean your apartment and leave it in good condition for the next tenants. Please remove all furniture, garbage, and personal belongings. We also ask that you leave your keys in the apartment on the kitchen counter and the door unlocked, allowing the new tenants easy access to the apartment on move-in day. Note that your apartment will be inspected prior to your move-out date.
Approval from Synercapital is required before apartments can be sublet for any period. Responsibility for advertising the apartment and finding a suitable replacement falls to the original tenant(s). The new tenant(s) will be required to submit an application to Synercapital, but the actual tenant(s) remain(s) responsible for the apartment and payment of rent. Therefore, the new tenant(s) will pay rent to the original tenant(s), and the actual tenant(s) will continue to pay Synercapital. Please ensure that enough post-dated cheques are submitted to cover all rent payments during the absence.
If you wish to sublet for the remainder of your lease, you have two options: (1) sublet or (2) reassignment. With reassignment, the original tenant(s) must still find suitable replacement tenant(s). However, in this case, the new tenant(s) must submit an application, sign a new lease, and offer a deposit for the latest last month’s rent. Once this process is complete and the new tenant(s) approved, the original tenant(s) lease will become void, and their last month’s rent deposit will be returned. If any of the above conditions are not met, the original tenant(s) remain(s) legally bound to their lease and their deposit may not be returned. Please note a $300 fee applies to all lease reassignments.
Synercapital accepts post-dated checks made payable to Synercapital Asset Management for all properties. Other methods of payment may be available for specific properties. Please get in touch with our office for further information.
If you have received an “N4 – Notice to End a Tenancy Early for Non-Payment of Rent”, your rent for the corresponding month was outstanding, and we had no record of payment when the notice was issued. This is a first warning for a late rental fee. Please ensure that the balance listed on the notice is paid in full by the due date, or legal action may be taken with the Landlord and Tenant board. Payments can be made at your area site office. Don’t hesitate to contact your area site office and speak with your leasing administrator if you have received the notice in error.
Our on-call superintendent is available 24 hours per day for emergency services. For non-emergency maintenance, please contact the office directly, and the administrator will schedule a time for the superintendent to complete repairs.
If you have roommates, please try to have them let you in. If you cannot reach them, and it is during office hours (Monday to Friday, 8:30 am to 4:30 pm), you can call the office at 613-613-860-350, and someone will meet you at your apartment to let you in. In this case, you will be required to pay a $40.00 fee. If you have locked yourself out of your apartment after office hours, you must call a locksmith to get back into your apartment and pay all associated costs.
If you have roommates, make arrangements to make a copy of their set. You will be responsible for all associated costs. Otherwise, you can fill out the online request form in Tenant Services or call the office during regular business hours (Monday to Friday, 8:30 am to 4:30pm), and Synercapital will provide a new set of keys within 24 hours at the cost of $40.00
Painting without Synercapital’s permission violates your lease and is subject to legal action. If you would like to paint your apartment, please email your request, and we will let you know whether or not you can proceed. If your request is approved, you must paint your apartment’s original colours before moving out.